SpotBureau / For Individuals / SpotUs
A SpotBureau product · For Individuals
SpotUs
Find the ones who still care.
A lot of companies got too big to care about a single customer. Plenty of others never stopped. SpotUs shines a light on the difference — and points you to the ones who still treat you like a person, not a margin.
Sourced, un-buyable, and on your side. No business pays for a good grade.
The Spotlight · preview
We measure who makes it hard to leave.
The first report, The Cancel Test, grades 74 major companies on one standard: you clicked cancel — it should cancel. Cable, wireless, banks, insurers, and gyms make it nearly impossible; streaming and the payment apps prove they all could. Every grade sourced, dated, and impossible to buy.
A sample of the 74 graded — every grade sourced and datedThe Service Score
Service. Not price. Not product.
The Service Score grades exactly one thing: how a business treats you when you need it. Three pillars, all measurable, all sourced.
Reach a human
When you ask for a person, you get a person — without a fee, a maze, or a bot you must exhaust first.
Leave as easily as you joined
You clicked cancel — it should cancel. The Cancel Test is this pillar, measured company by company.
First “no” honored
One clear no ends it. No save-desks, no page-mazes, no “are you sure” gauntlets.
Out of scope — we never grade: price product quality marketing
Two ways we’re on your side
Spotlight the ones who don’t. Connect you to the ones who do.
The Spotlight
We expose the friction the too-big-to-care pile on — hidden cancel mazes, endless holds, dark patterns, junk fees. Named, measured, and backed by regulators’ own records, so you know exactly who you’re dealing with.
Get early access →The Concierge
The board is up: every licensed contractor in California — 159,199 of them — by trade and city, straight from the state’s public record. No one paid to be there; a business pays only when a match works, never for placement.
Get early access →How a grade is made
Measured. Graded. Never for sale.
Same inputs, same grade — whoever runs it. Every Service Score is a published rubric applied to sourced, dated facts. Nothing holistic, nothing negotiated, and no one buys their way up.
We measure
Objective tests — from the company’s own pages, regulators’ records, and our own first-party testing. Clicks counted, holds timed, fine print read.
Graded against the ideal
Every business starts at 100 — you clicked cancel, it should cancel. Each deliberate obstacle costs points. A to F, with no industry curve.
Every grade shows its work
Open any grade and see exactly which tests it failed — every fact sourced and dated. Businesses get a right of reply and can dispute the facts.
The firewall
A company can dispute the facts, like a credit report — but it can never buy the grade. No placements, no auctions, no exceptions.
The customer credit bureau
The credit bureau, flipped.
Credit bureaus build a file on you — your payments, your debts, your slip-ups. SpotUs is the customer credit bureau: we build one on them — and you’re the one who checks it.
Every grade is a sourced, dated record you can check for yourself. A company can dispute the facts — the way you’d dispute a credit report — but it can never buy the grade.
“Your call is very important to us.” You know how that ends.
See the full Spotlight and get early access on SpotUs.